NOVA Support
How can we help?
Clear answers about your NOVA routine, product, orders, and account.
Product & formula
What is NOVA Collagen & Biotin + Vitamin C?
NOVA is a daily beauty supplement designed to support hair, skin, nails, and normal collagen formation as part of a balanced wellness routine.
What are the key ingredients?
The formula centers on collagen peptides, biotin, and vitamin C. Check the product label for the complete ingredient list, serving size, and nutritional information.
What does vitamin C do in the formula?
Vitamin C contributes to normal collagen formation and helps protect cells from oxidative stress.
Is NOVA suitable for everyone?
Individual needs vary. Review the label before use and speak with a healthcare professional if you are pregnant, nursing, taking medication, or managing a health condition.
Daily routine
How should I take NOVA?
Follow the serving directions on your bottle. Many people find it easiest to pair their capsules with water and a consistent meal each day.
When is the best time to take it?
Choose the time you can maintain most consistently. Morning or evening can both work when used as directed.
How long does it take to notice a difference?
Wellness results are individual and build with consistency. Give your routine time, and support it with balanced nutrition, hydration, movement, and sleep.
Orders & shipping
When will my order ship?
Orders are prepared on business days. Once your package is on the way, you’ll receive a shipping confirmation with tracking details by email.
How can I track my order?
Use the tracking link in your shipping confirmation. If it hasn’t arrived, contact our care team with your order number.
Can I change an order after placing it?
Contact support as soon as possible. We’ll do our best to help before fulfillment begins, but changes cannot be guaranteed once an order is processing.
Subscriptions
How do NOVA subscriptions work?
Subscription orders renew on the delivery schedule you select, so your daily routine stays stocked without needing to reorder each time.
Can I skip, pause, or cancel?
Yes. Manage upcoming deliveries through your account or contact support before the next order begins processing.
Returns & support
What if my order arrives damaged?
Send our care team your order number and a photo of the package. We’ll review it promptly and help make things right.
How do I request a return?
Contact support with your order number and the reason for your return. We’ll confirm eligibility and share the next steps.
How can I reach the NOVA care team?
Email support@novavitaminas.com and include your order number when your question relates to a purchase.
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